Shipping Policy

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free Shipping for any orders over $50. 

Local delivery

Free local delivery is available for orders over $15 within 15 miles from our headquarters. 

Deliveries are made from 10 am - 3 pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping

We, unfortunately, do not offer international shipping at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at lumikhabyfaye@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 Days of the item arriving. You can return your product for store credit, a different product, or a refund to the original payment method.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@email.com.